Privacy Policy

This Privacy Policy explains how [LEGAL BUSINESS NAME] ("Garage Door London", "we", "us", or "our") collects, uses, and protects personal information you provide through our website, garagedoorlondon.ca (the "Site"). We are committed to handling your personal information responsibly and in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

Information we collect

We only collect personal information that you choose to provide to us. When you submit a quote request or contact form on the Site, we collect:

• Your name
• Your phone number
• Your email address
• Any details you include about your garage door, your address or service area, and the service you are requesting

We do not require you to create an account, and we do not collect payment information through the Site.

How we use your information

We use the personal information you provide solely to:

• Respond to your quote request or enquiry
• Contact you to schedule or discuss garage door service
• Provide you with pricing, estimates, and follow-up related to your request

We do not use your information for unrelated marketing, and we do not sell, rent, or trade your personal information to third parties.

How your information is handled

Form submissions on the Site are processed through a third-party form service, Formspree, which delivers your submission to our business email inbox. Your information is transmitted to us by email and is not stored in a database on the Site itself.

Formspree processes the submission on our behalf in order to deliver it to us. Formspree's own handling of data is governed by its privacy policy, available on the Formspree website. The Site is hosted by Vercel, which may process standard technical server information (such as IP addresses) as part of delivering the website, as described in Vercel's privacy policy.

Cookies and analytics

This Site uses Google Analytics, a web analytics service provided by Google, to help us understand how visitors use the Site so we can improve it. Google Analytics collects information such as the pages you visit, how long you spend on the Site, your approximate geographic location (derived from your IP address), and general information about your device and browser.

To do this, Google Analytics sets cookies on your device. This information is aggregated and is used to understand overall website usage — we do not use it to personally identify individual visitors. Google processes this data in accordance with its own privacy policy and terms, available at policies.google.com/privacy.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on, or by adjusting the cookie settings in your browser. We do not run third-party advertising pixels on the Site.

How we protect your information

We take reasonable steps to safeguard the personal information we receive against loss, misuse, and unauthorized access. Access to form submissions is limited to the people within our business who need it to respond to your request. However, no method of transmitting information over the internet is completely secure, and we cannot guarantee absolute security.

How long we keep your information

We retain the personal information you submit only as long as needed to respond to your request and to provide any service that results from it, along with a reasonable period afterward for business records. You may ask us to delete your information at any time (see "Your rights" below).

Your rights

Under PIPEDA, you have the right to:

• Ask what personal information of yours we hold
• Request a copy of that information
• Ask us to correct inaccurate information
• Ask us to delete information we no longer need to keep
• Withdraw your consent to our use of your information, subject to legal and contractual limits

To make any of these requests, contact us using the details below.

Children's privacy

The Site is intended for homeowners and businesses seeking garage door services. It is not directed at children, and we do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

Contact us

If you have questions about this Privacy Policy, or wish to make a request regarding your personal information, contact us at:

• Email: [PRIVACY CONTACT EMAIL]
• Phone: (226) 781-1003
• Garage Door London, London, Ontario, Canada